We understand that phone trees are no fun, and we fought long and hard to not use them.  However, in the end we came up with a system that will get you better answers than having a receptionist attempting to route technical calls.

Our first goal was to SIMPLIFY the tree so you press only TWO keys to get to the proper person.  We have included a PDF copy of the tree, so you can print it out for reference.  It really is simple.

Once you press two keys, you will enter a queue which will only ring the techs or admin staff that can help with your particular situation.  So now your call will not go to an online tech if your question is about billing or to an in-shop tech if you are checking up on your online work.  This reduces the shuffling around of callers, and allows the techs to focus on their work with fewer interruptions.

If you do not want to wait in a queue, you can press “0” at any time to leave a voicemail, which will go DIRECTLY to the proper tech for your situation.

We understand that you WANT to speak to a person, and you WILL as long as you are willing to press two buttons to wait for a tech or prefer to leave a message.  Your voicemails are translated into text emails and a “New Ticket” is created in our customer support system.  A tech or admin person will grab the next ticket and call you back as soon as they are off the phone; guaranteed.