We are launching a new help desk page to make it even easier to connect and communicate directly with our technicians. The help desk converts inquiries from many different “channels” and converts them into “Trouble Tickets” which are available for all the techs to see and respond.
Available “channels” for communication now include website “Contact Us” requests, emails, voicemails, telephone calls AND social media posts from Twitter, Facebook and LinkedIn. So now, you can make a post on Rent-A-Geek’s Facebook Page and it will go directly to a tech. Tech responses will also appear on Facebook for others to see and understand. You can also now leave us a voicemail, and it will be converted to text and sent directly to a tech for review. Very cool.
Unlike the telephone, technicians can handle multiple requests at once and provide a more thorough, well researched response. This is far more efficient than trying to catch a tech that is busy working on the phone with another customer.
More and more, we want the telephone to become a means of outbound communication; where we call you directly after we have had a chance to prepare a response to your questions.
There is also a direct link to the Help Desk on the top of our new website. Go ahead and try it out!
JAN
Just to start ,Ido not want to have to use Facebook,Twitter or other like programs.
The way it used to be when all I had to do was type in ” Chris ” and a short note then he would get
to me via computer or phone & fix my proplem.
Some of us oldtimer need it simple, please!
Hi Jim!
Yes! You CAN still use the Rent-a-Geek Calling Card, type in Your tech’s name along with what you need help with, and we will help right away. The Calling Card is still the fastest and easiest way to get online support, and we should have included it in the list of “ways to reach us”. We will edit the original post to include that information, along with a link to a video for new clients to see how they can install the Calling Card as well.
Cheers!